Autonomous AI Customer Support & Routing Setup

1. The Problem

The client's support team was overwhelmed with repetitive Level-1 queries, leading to 24+ hour response times and dropped leads.

2. The Solution & Architecture

Built a fully autonomous n8n workflow. The system intercepts incoming emails/tickets, utilizes the OpenAI API to analyze sentiment and intent, resolves basic queries instantly using RAG (Retrieval-Augmented Generation), and routes complex issues to human agents.

3. The Outcome & ROI

Level-1 ticket volume decreased by 70%. Average response time dropped from 24 hours to < 2 minutes. Saved the company an estimated $40,000/year in support overhead.